1. EFT reference: your registered cellphone number

Enter the cellphone number registered to your LekkerWen account as the payment reference, for example 0821234567. Do not use your display name or username. Before transferring, create a deposit request for the exact amount and choose the receiving account shown on the Deposit page. Internal deposit IDs are for tracking and proof uploads; they are not your bank reference.

2. Receiving account and proof

Use the current banking details displayed on the Deposit page. Check the account number and reference carefully before authorising a transfer. Pay using your own account and retain the bank transaction record. Upload proof against the corresponding pending deposit if requested. Do not submit the same transfer against multiple requests. A receipt, screenshot or forwarded email is not final confirmation of cleared funds.

3. Matching and allocation

Automated reconciliation checks the payment reference, exact amount, currency and configured receiving account against pending requests. It must identify one request. Missing information, incorrect references, duplicate requests or uncertain matches require review and may delay allocation. A pending request is not a wallet credit. If a transfer is not allocated, contact Support with its date, amount, sending bank and internal deposit ID. Never send a PIN, password or OTP.

4. Corrections and duplicate payments

Do not send a second payment solely because the first has not appeared. First check its bank status and contact Support. Genuine duplicate transfers, failed transfers and incorrect allocations require investigation against bank and wallet records. Corrections must be recorded; uploading evidence does not authorise an unsupported credit.

5. Withdrawals

Request withdrawals through Payout using accurate account details. Only your available withdrawable balance may be paid. Bonus credit is excluded. Identity, account ownership, payment and transaction checks may be required. Status changes can be viewed in your account. Processing time depends on review and bank settlement; submission is not a promise of immediate payment. Limits and any applicable charges must be shown before you confirm a request.

6. Bonus conditions

Bonus credit is not cash and cannot be withdrawn. Real money is spent first under the current wallet rules. Withdrawing before completing an applicable offer's play-through requirement forfeits its remaining bonus. Read the offer's conditions for the required play-through, expiry, excluded activity and treatment of winnings before accepting it. Contact Support if the displayed balance or conditions are unclear.

7. Disputes

Report an incorrect balance, missing payment or disputed payout through Support with the transaction details. Keep your supporting records. Do not edit payment evidence. We may hold the affected transaction for a documented review; this should not be represented as a completed payout.